Professional Accomplishments
● Developed and implemented strategic plans for a 1000+ member firm for ten years ● Served as Director of Information Technology for five years ● Developed and implemented regulatory compliance systems and assessments for eight years ● Led multiple direct mail campaigns, including writing copy, selecting premia, choosing the target audience, etc. ● Used advanced analytical tools to conduct forecasting and ongoing evaluation for over 150 nonprofit fundraising campaigns, both B2B & B2C ● Developed an integrated social media campaign across multiple platforms ● Analysis and reporting of employee satisfaction surveys for senior management ● Managed a college tuition reimbursement program ● Developed and implemented training programs for all levels of staff from new-hire training to senior management ● Directed an inbound customer service team for eight years ● Led a quality control team for eight years, which was responsible for assuring adherence with state/federal law as well as client and company standards ● Varied educational background, having taught at secondary and collegiate levels and served in school administration Education ● Master of Arts, (Political Science), University of Arkansas ● Bachelor of Arts (Political Science) and Secondary Education Certification (Social Studies), Ouachita Baptist University Professional Experience ● Vice President of Strategic Initiatives, The Heritage Company, Sherwood, AR 2000-15 ● Principal and teacher, Highland Hills Christian Academy, Lenoir City, TN ● Research Assistant, University of Tennessee, Knoxville, TN ● Teaching Assistant, University of Arkansas, Fayetteville, AR Professional Associations ● Served as Vice President of the South Central Chapter of the Professional Association for the Customer Experience (PACE) from 2004-13 ● Presented concurrent sessions at multiple national PACE conventions dealing with quality control and campaign enhancement ● Published multiple articles dealing with regulatory compliance and legal issues surrounding industry issues in several trade journals References available upon request |
Team Dawson |